Returns & Exchanges
At Orb, we want your home to feel just right, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If your selection doesn't perfectly fit your space, our streamlined process ensures a stress-free exchange or refund.
Initiate Your Request
Log into your Orb account and navigate to your order history to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Carefully pack your items in their original box with all protective padding to ensure they arrive back at our warehouse safely.
Ship It Back
Drop off your package at any authorized carrier location or schedule a home pickup using the provided return documentation.
Quality Inspection & Refund
Once our team inspects the returned pieces, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing