Frequently Asked Questions
Everything you need to know about bringing Orb into your home.
What is the typical shipping timeframe for furniture?
Most in-stock home decor items ship within 3-5 business days, while larger furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery service.
Do you offer a warranty on Orb products?
Yes, all Orb furniture pieces come with a comprehensive 1-year limited warranty covering manufacturing defects and structural integrity.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order departs our warehouse, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
Sustainability is core to Orb. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.
Do you offer interior design consultations?
Absolutely. We offer complimentary 15-minute virtual consultations with our design experts to help you select the perfect pieces for your unique space.